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Support

Get in Touch

We’re here to help. Whether you have a billing question, need technical assistance, or just want to say hello, we’d love to hear from you.

Email Support

support@fluxnote.io

For billing, refunds, and technical issues

Response Time

Within 24 hours

Business days · Mon-Fri · 9 AM, 5 PM

Business Address

FluxNote

Full registered address is provided to payment processors as required by applicable regulations.

Send us an email

Describe your issue or question in as much detail as possible. Include your account email and Order ID for billing inquiries.

Email support@fluxnote.io

For refund requests, use subject: Refund Request, [Your Order ID]

FAQ

Frequently Asked Questions

Quick answers to the most common questions.

How do I cancel my subscription?
Log in to your FluxNote account and go to Account Settings → Subscription. Click “Cancel Subscription” and follow the prompts. Your plan remains active until the end of the current billing period, no data is lost immediately.
What is the refund timeline?
Once a refund is approved, it typically takes 5-7 business days to appear on your original payment method. Annual plan refunds are available within 7 days of purchase. Monthly plans are non-refundable for the current billing cycle. See our full refund policy for details.
How do I contact support?
Email us at support@fluxnote.io. We respond within 1 business day (Monday-Friday, 9 AM-5 PM). You can also use the live chat widget on this page if it is available.
What happens to my videos if I downgrade to the Free plan?
All videos and projects you created on a paid plan remain accessible. You simply cannot create new videos beyond the Free tier limit (1 per month). Your data is never deleted solely because of a downgrade.
I was charged twice. What should I do?
Email support@fluxnote.io immediately with the subject Duplicate Charge, [Your Order ID]. We will verify and issue a full refund within 5 business days.
Do you offer a free trial?
Yes, the Free plan is permanently free with no credit card required, giving you 1 video per month. This lets you try the full creation workflow before upgrading to a paid plan.
Can I switch from monthly to annual billing?
Yes. Go to Account Settings → Subscription and select the Annual option. The change takes effect at your next billing cycle. Annual plans save up to 21% compared to monthly billing.
Which payment methods are accepted?
We accept all major credit and debit cards (Visa, Mastercard, RuPay, American Express), UPI, net banking, and wallets through our secure payment gateway. Available methods may vary by country.
FluxNote is an AI-powered short-form video generation platform. Our full registered address is shared with payment processors as required by applicable regulations. For official correspondence, please use support@fluxnote.io.
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From inspiration to your own creation

Put your next idea into action.

Videos, images and ads. One creative studio. Pick what you want to make—or try the walkthrough before you sign up.

Your ideas. Your videos. No camera required.

Turn your next story into a faceless video. Explore the workflow, then create your own in FluxNote.

  1. 01 Choose a style
  2. 02 Add your idea
  3. 03 Make it your own
Create my faceless video

Start with an account. Create at your own pace.

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Tool access and generation allowances depend on your plan.

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