FluxNote Refund and Cancellations

Cancelling stops the next charge. A refund returns money you have already paid.

For monthly plans, the Refund Policy says the current billing month is not refundable, so cancelling means you are not charged for the following month and you keep access until the end of the period you paid for. For annual plans, the refund terms are in the policy and depend on when you ask, so read them before you choose annual billing.

The policy also covers duplicate charges caused by a billing error and failed service delivery. If a page elsewhere on this site reads differently from the policy, the policy is the one to rely on.

Cancelling takes a few clicks. First, log in and open your dashboard.

Second, go to Billing and choose Cancel subscription. Third, follow the prompts; you will get a confirmation email once the cancellation is processed.

The cancellation takes effect at the end of your current billing period, whether that is a month or a year, so you keep your paid plan until then and you are not charged again. After that, your account moves to the Free plan, which still gives you 1 finished video a month and 100 Image Studio credits with no watermark.

Your projects and generated videos stay in your account and remain available to view and download; you just cannot create new videos beyond the Free plan limit. If you cannot find the Cancel button, email [email protected].

Your underlying concern is often about credits, not refunds: will you pay for a generation that fails? When a generation fails because of a problem on FluxNote's side, the credits are returned to your balance automatically, and if a whole video fails the slot is restored.

You do not need to send an email for that.

If you ever notice a failed render whose credits did not come back, write to [email protected] and the team will look into it.

A generation that completes uses its credits even if you would have liked a different result, so use the Free plan to learn how your prompts behave before you spend paid credits.

For problems that go beyond a single render, such as a long outage, the Refund Policy has a section on failed service delivery.

FluxNote has a page for creators in India with local pricing. Indian users are billed in INR through Razorpay, so there is no USD conversion on the plan price.

The Refund Policy covers every paid subscription bought on fluxnote.io or through the FluxNote application, so the same cancellation and refund terms apply to those purchases. Cancelling works the same way too: Billing, then Cancel subscription, and your plan runs to the end of the period you paid for.

A common frustration with free trials is a watermark on the result. FluxNote has no watermark on any plan, including the Free plan.

The 1 finished video you get each month on Free is a usable, unbranded video, so you are testing the real product, not a cut-down version. Upgrading does not buy the removal of a watermark; it buys more monthly credits, more finished videos and higher export quality.

The same goes for cancelling: videos you have already made do not get a watermark when your plan ends. They stay in your account.

Use the Cancel subscription button in your Billing settings if you simply want to stop; you do not need support for that.

Contact [email protected] if you want to ask for a refund, if you see a charge you do not recognise, if you were charged twice, or if a failed render's credits did not return.

For a refund request, use the subject line 'Refund Request, [Your Order ID]' and include your account email, the order ID or transaction ID, the date of the charge and the reason.

You can find your order ID in the confirmation email or in your billing history.

Approved refunds go back to the original payment method, and the Refund Policy explains the processing times.

Some refund routes have time limits, so ask as soon as you know you want to.

A few habits make cancellations and refund requests simple:

• Start on the Free plan and make one complete video.
• Choose monthly billing if you are unsure. Read the annual terms in the Refund Policy before choosing annual.
• Cancel before your renewal date if you do not want the next charge.
• Remember that plan credits refresh every month and do not roll over.
• Keep your payment confirmation emails, which show the order ID that support asks for.
• If something goes wrong, email [email protected] with your account email and order ID.