FluxNote Refund Policy

FluxNote's binding terms are on the Cancellation & Refund Policy page.

It covers every paid subscription bought on fluxnote.io or through the FluxNote application, and it is the page to rely on if anything on this site reads differently.

It sets out separate rules for monthly and annual plans, and it also covers duplicate charges, failed service delivery and exceptional circumstances that are reviewed case by case.

This page does not replace it.

Its job is to explain the parts people ask about most: what cancelling does, what happens to your videos and credits, and what to do if something goes wrong.

Cancelling stops your next charge. A refund returns money you have already paid.

They are separate things. When you cancel, the cancellation takes effect at the end of your current billing period, you keep your paid plan and its features until then, and you are not charged again.

Afterwards your account moves to the Free plan automatically. Cancelling does not by itself entitle you to a refund for the current billing period; that depends on your plan type and the Refund Policy.

For monthly plans, the Refund Policy says the current billing month is not refundable, so cancel before your renewal date if you do not want the next charge. You can find the renewal date in your account's subscription and billing settings.

The simplest protection is the Free plan, which you can use before putting in a card. It includes 1 finished AI video a month at 720p, 100 Image Studio credits and a preview of UGC Studio, with no credit card.

No FluxNote export is watermarked on any plan, including Free. The Free plan is for personal and evaluation use, and paid plans carry commercial rights.

Make one complete project on it, from script to export, before you decide to subscribe.

When a generation fails because of a problem on FluxNote's side, you do not lose the credits.

Failed renders return their credits to your balance automatically, with no email or support ticket needed, and if a whole video fails the video slot is restored.

A generation that completes uses its credits even if you would have liked a different result, so use the Free plan to learn how a prompt behaves before you spend paid credits.

If you ever notice a failed render whose credits did not come back, write to [email protected] and the team will look into it.

Two situations are written into the Refund Policy as refund cases.

If you were charged more than once for the same subscription period because of a billing error, you are entitled to a full refund of the duplicate charge.

If FluxNote fails to deliver the service you paid for, the policy covers that too, and it names examples such as a long outage or a critical feature being permanently removed without notice.

For circumstances that fit neither, such as a serious illness or emergency, the policy says exceptional requests are reviewed case by case.

In every case, email [email protected] with your account email, your order ID and a short description; the policy lists what to include.

Some of these routes have time limits, so read the policy and write soon.

To cancel, open your dashboard, go to Billing and choose Cancel subscription. You will receive a confirmation email once the cancellation is processed.

Your plan then stays active until the end of the billing period you already paid for, you can keep using the credits you have left in that period, and you are not charged again. After the period ends, your account moves to the Free plan.

Videos and projects made under the paid plan stay available to view and download; you just cannot create new videos beyond the Free plan limit. You do not need to contact support to cancel.

If you cannot find the button, email [email protected].

A few habits make cancellations and refund requests simple:

• Use the Free plan for one complete project before you pay.
• Choose monthly billing if you are unsure about your volume. Monthly plans are not refunded for the current billing month. The annual refund terms are in the Refund Policy, so read them before you choose annual billing.
• Plan credits refresh every month and do not roll over, so use them before the period ends. One-time top-ups expire 30 days after purchase.
• If you are buying for a team or a client, start on the lowest plan that covers your monthly volume. You can change plan from Dashboard, Billing, Change plan, and a downgrade takes effect at the end of your current billing period.
• Keep your payment confirmation emails. They show the order ID that support asks for.