# How to Cancel HeyGen Subscription: Step-by-Step Guide (2026)

> Cancel HeyGen subscription via Settings > Plan and Billing > Cancel Plan. What happens to your avatars, video credits, and content after cancellation. Refund policy and Team plan deprecation note.

Cancel your HeyGen subscription through Settings, then Plan and Billing, using the dropdown arrow next to the Upgrade button to find Cancel Plan. You must complete a two-question survey and click Continue Cancelling twice. Your subscription stays active until your billing period ends. Your videos and projects are not deleted. Avatars above the free plan limit (one avatar) become inaccessible but are not deleted. Video credits not used by the end of your billing period are forfeited. HeyGen's refund policy is generally non-refundable but case-by-case reviews apply within 15 days of purchase.

## How to Cancel HeyGen on the Web

HeyGen subscriptions are managed through your account settings on the HeyGen website. As of June 2026, per HeyGen's help center, the exact steps are:

1. Log into your HeyGen account at heygen.com
2. Click your name in the bottom-left corner of the home screen
3. Click Settings
4. In the left sidebar, select Plan and Billing
5. In the HeyGen App section, find the dropdown arrow next to the Upgrade button on the far right
6. Click the dropdown arrow, then select Cancel Plan
7. Answer the two survey questions HeyGen asks about your reason for leaving
8. Click Continue Cancelling the first time
9. Click Continue Cancelling again to finalize

You will receive a confirmation that your plan will be canceled at the end of your current billing cycle. Your account continues with full paid access until that date.

Note: HeyGen also offers a Pause Plan option at step 6. If you are leaving temporarily, pausing keeps your account active without payment for a set period. Do not select Pause when you intend to fully cancel, as several users have reported accidentally selecting Pause and continuing to be billed.

## How to Cancel HeyGen If You Subscribed Through the Android App

If you subscribed to HeyGen through the Android app via Google Play, you must cancel through the Google Play Store.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select Payments and subscriptions
4. Tap Subscriptions
5. Find HeyGen in the list
6. Tap Cancel subscription
7. Confirm cancellation

Ensure you are signed into the same Google account used to purchase the HeyGen subscription. After cancellation, your access continues through the end of the current billing cycle.

## Will I Get a Refund If I Cancel HeyGen?

HeyGen's refund policy is case-by-case, not automatic. As of June 2026, per HeyGen's help center, payments are generally non-refundable, but HeyGen does review requests under specific circumstances:

**Time window:** Refund requests should be submitted within 15 days of the original purchase or renewal date.

**Qualifying situations HeyGen considers:**
- The platform did not meet your project needs (subject to the 15-day window)
- A previous cancellation request was not processed (requires evidence of the original request)
- Unauthorized charge (requires contacting both your bank and Stripe, HeyGen's payment processor)

**Likely to be denied:** Refund requests where a significant number of credits have already been used. HeyGen explicitly notes that if substantial credit consumption has occurred, the refund will not be approved.

**How to request:** Email support@heygen.com with your HeyGen account email, the reason for your refund request, and any supporting documentation (screenshots, error messages, or prior correspondence).

**For Google Play purchases:** Refunds go through Google Play's refund portal, not HeyGen directly. Request within 48 hours of purchase for the strongest approval odds.

**For Apple App Store purchases:** Use reportaproblem.apple.com. Apple's 14-day window applies.

## What Happens to Your Avatars, Videos, and Credits After Cancellation?

After your billing period ends and your account returns to the free tier:

**Videos and projects:** You do not lose your content. HeyGen retains your previously created videos under Projects. You can still view, access, and download them on the free plan.

**Avatars:** The free HeyGen plan allows one avatar. If your paid plan gave you three avatars, the additional two become inaccessible after downgrade. They are not deleted, but you cannot use them until you return to a paid plan that includes their avatar allocation.

**Video credits:** Any unused monthly video credits are forfeited at the end of your billing cycle. They do not roll over to the free plan. Use remaining credits before your cancellation date takes effect.

**Best practice:** Before your billing period ends, generate any videos in your queue to use up remaining credits, and download finished videos you want to keep.

## A Note on the HeyGen Team Plan

If you are on a HeyGen Team plan, note that as of January 2026, HeyGen stopped offering new Team plan subscriptions. The Team plan was replaced by HeyGen for Business.

Existing Team plan subscribers who maintain uninterrupted payments can keep their original Team plan terms. However, if a payment fails for any reason (expired card, insufficient funds, etc.), the Team plan is canceled and cannot be reactivated. After a failed payment, your options are the individual paid plans or the new Business plan.

If you are trying to cancel a Team plan, use the same Settings > Plan and Billing flow described above. If you are managing a team seat and want to reduce seats rather than cancel entirely, contact support@heygen.com as seat management may differ from solo plan cancellation.

## What to Use Instead of HeyGen

HeyGen specializes in talking-head video with AI avatars: a presenter on screen delivering a script, useful for corporate explainers, training videos, and spokesperson content.

**For avatar-based spokesperson videos (HeyGen's core use case):** Synthesia is the closest direct competitor. It also uses AI avatars for presenter-style videos, targeting the same enterprise training and explainer market. Pricing is similar at the entry level.

**For faceless marketing video (product ads, UGC content, social video).** If you used HeyGen to make marketing videos and felt the avatar approach was awkward for product-focused content, that is a structural limitation. Faceless video tools work without an on-screen presenter. FluxNote ($10 to $49/month) generates complete marketing videos from a script with stock or AI visuals, voiceover, and captions. No avatar required, no template customization. Write a brief, get a finished video.

**For general video editing.** If you used HeyGen for simpler editing and voiceover tasks, CapCut (free to $10/month) and VEED ($12/month and up) both cover basic editing with text-to-speech at lower price points.

**For corporate training with avatar presenters at lower cost.** Colossyan and D-ID both offer avatar-based video at different price points than HeyGen.

## Frequently asked questions

### Will I lose my videos if I cancel HeyGen?

No. HeyGen retains your previously created videos in your Projects folder after you downgrade to the free plan. You can still access and download them. Your avatar allocation reduces to one avatar on the free plan, but your video library is preserved.

### What happens to my unused HeyGen credits if I cancel?

Unused video generation credits are forfeited at the end of your billing cycle. They do not transfer to the free plan. Use any remaining credits before your cancellation date to avoid losing them.

### I accidentally selected Pause instead of Cancel on HeyGen. What do I do?

Contact HeyGen support at support@heygen.com as soon as possible. HeyGen's help center acknowledges this common error and support can correct the account status. Document when you submitted the pause request so you have evidence of intent to cancel.

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Source: https://fluxnote.io/guides/how-to-cancel-heygen-subscription